Shipping policy

/SHIPPING & DELIVERY POLICY

Come Alive Events
Effective Date: 09/24/2026
Last Updated: 09/24/2026

Come Alive Events (“we,” “us,” “our,” or “Come Alive Events”) provides event décor, event rental supplies, DIY event kits, party supplies, and other event-related products and services.

This Shipping & Delivery Policy explains how we process, ship, deliver, and handle orders for products and event rental supplies purchased through our website.

1. SHIPPED PRODUCTS

Products that are purchased through our website for shipment may include DIY event kits, balloon supplies, décor, party supplies, event accessories, and other products offered by Come Alive Events.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Processing time is separate from shipping or transit time.

Processing times may be longer during holidays, promotions, high-volume periods, or when a product is marked as a pre-order or otherwise states a different processing timeframe.

We will make reasonable efforts to process orders within the stated timeframe.

2. SHIPPING METHODS & DELIVERY ESTIMATES

Available shipping options and estimated delivery times will be displayed during checkout when applicable.

Estimated delivery times begin after the order has been processed and shipped.

Delivery dates are estimates and are not guaranteed unless a specific guaranteed delivery service is expressly offered at checkout.

Shipping carriers may experience delays due to weather, holidays, high shipping volume, carrier issues, incorrect addresses, or circumstances outside our control.

3. SHIPPING CHARGES

Shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the product, package size, weight, destination, shipping method, and any applicable promotions.

4. ORDER TRACKING

When tracking information is available, it may be provided to the customer after the order has been shipped.

Customers are responsible for monitoring tracking information and ensuring that someone is available to receive packages when necessary.

Tracking information may take some time to update after a package has been accepted by the shipping carrier.

5. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

If an incorrect or incomplete address is provided and the order has not yet shipped, contact us as soon as possible. We will make reasonable efforts to update the address when possible, but we cannot guarantee that changes can be made after an order has entered processing or shipment.

Additional shipping charges may apply if a package must be reshipped because of an incorrect address provided by the customer.

6. LOST, STOLEN, OR DELAYED PACKAGES

Once an order has been shipped, the shipping carrier is responsible for transporting and delivering the package.

If tracking indicates that a package was delivered but you cannot locate it, please first check the delivery location, surrounding areas, household members, neighbors, and any applicable carrier delivery information.

For packages that appear lost or significantly delayed, customers should contact us so we can determine the appropriate next steps and, when appropriate, assist with a carrier claim.

Come Alive Events is not responsible for packages that are confirmed as delivered to the address provided by the customer, including packages that are subsequently lost or stolen after delivery.

7. DAMAGED PACKAGES

Please inspect your package and its contents when it arrives.

If your order arrives damaged, contact Come Alive Events as soon as possible and provide photographs of the damaged packaging and products.

We may request additional information or photographs to determine the appropriate resolution.

Damage caused after delivery, misuse, improper handling, or failure to follow product instructions may not qualify for a replacement or refund.

8. MISSING, INCORRECT, OR INCOMPLETE ORDERS

If you receive an incorrect product, an incomplete order, or an item appears to be missing, contact us as soon as possible.

Please include your order number and photographs when appropriate so that we can review the issue and determine the appropriate resolution.

9. PRE-ORDERS & OUT-OF-STOCK PRODUCTS

Some products may be offered as pre-orders or may have a longer processing timeframe.

When applicable, the estimated availability or shipping timeframe will be provided on the product listing or during checkout.

If an item becomes unavailable or we are unable to fulfill an order within the timeframe represented to the customer, we will provide appropriate notice and available options.

10. SHIPPING DELAYS

While we work to process orders promptly, delivery delays may occur because of circumstances outside of Come Alive Events' control, including:

Severe weather
Natural disasters
Carrier delays
Holidays
Increased shipping volume
Transportation disruptions
Incorrect or incomplete shipping information
Other circumstances outside our reasonable control

If we become aware that an order cannot be shipped within the timeframe represented to the customer, we will provide an updated timeframe and any options required under applicable law.

11. HOLIDAY ORDERS

Customers placing orders for holidays, birthdays, weddings, parties, or other specific events should allow sufficient time for processing and shipping.

Because carrier delivery dates may change, customers should consider ordering early when a product is needed for a specific date.

Come Alive Events does not guarantee that a standard shipping method will arrive by a customer's event date unless a guaranteed delivery option has been expressly offered and purchased.

12. ORDERS NEEDED FOR A SPECIFIC EVENT DATE

If you are purchasing a product or DIY event supply for a specific event date, please consider both the stated processing time and estimated shipping time before placing your order.

An order placed close to an event date may not arrive in time.

Customers are responsible for selecting an appropriate shipping method when multiple options are available.

13. EVENT RENTAL SUPPLIES & RENTAL ITEMS

Certain products or supplies offered by Come Alive Events may be classified as event rentals rather than products that are permanently purchased by the customer.

Rental items may include décor, event equipment, backdrops, display items, stands, specialty décor, and other rental supplies.

Rental items are subject to the terms of the applicable Event Rental Agreement, Service Agreement, or Contract provided to the customer.

Rental items may require:

Scheduled delivery
Customer pickup
Scheduled return
Delivery and setup fees
Breakdown or pickup fees
Security deposits or other applicable charges
Specific rental periods
Specific return deadlines

The terms provided in the customer's event-specific agreement will control the rental, delivery, setup, use, and return of rental items.

14. LOCAL DELIVERY & EVENT DELIVERY

Some Come Alive Events products and rental supplies may be available for local delivery within designated service areas.

Local delivery availability, fees, delivery windows, setup services, and other requirements will be communicated during booking or checkout when applicable.

A delivery fee may apply based on location, order size, event requirements, or other factors.

Delivery does not automatically include setup or installation unless setup services are specifically included in the customer's order or agreement.

15. CUSTOMER PICKUP & RETURN OF RENTAL ITEMS

When a rental item is designated for customer pickup, the customer is responsible for picking up and returning the item within the agreed-upon timeframe and in the condition required by the applicable rental agreement.

Failure to return rental items on time may result in additional charges as described in the applicable rental agreement.

Customers should not ship rental items back to Come Alive Events unless specifically instructed to do so.

16. REFUSED OR UNDELIVERABLE PACKAGES

If a package is refused by the customer or returned to Come Alive Events because of an incorrect address, failed delivery attempts, or another issue caused by the customer, additional shipping costs may apply if the customer requests that the package be shipped again.

Any applicable refund will be handled according to our Return & Refund Policy and the circumstances of the order.

17. MULTIPLE ORDERS OR SHIPMENTS

Orders containing multiple products may be shipped together or separately depending on product availability, size, fulfillment requirements, or other circumstances.

If an order is shipped in multiple packages, the customer may receive separate tracking information.

18. INTERNATIONAL SHIPPING

At this time, Come Alive Events may limit shipping to locations within the United States.

If international shipping becomes available, applicable shipping costs, customs requirements, duties, taxes, and other charges will be disclosed when possible.

Customers are responsible for any applicable customs duties, import taxes, or other charges imposed by the destination country unless otherwise stated.

19. SHIPPING & RETURN POLICY

Shipping and delivery information should be read together with our Return & Refund Policy and, when applicable, our Event Rental Agreement or Service Agreement.

Nothing in this policy is intended to limit any rights or remedies provided to consumers under applicable law.

20. POLICY CHANGES

Come Alive Events may update this Shipping & Delivery Policy from time to time.

The updated version will be posted on our website with a revised “Last Updated” date.

21. CONTACT US

If you have questions regarding shipping, delivery, local pickup, or an order, please contact:

Come Alive Events
Acworth, Georgia
Email: info@comealiveevents.co